Terugbetalingsbeleid

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

EU customers can withdraw from eligible consumer purchases without logging in by using our online withdrawal form at humanodoro.com/pages/withdraw-from-contract. The existing "Returns and cancellations" process in Customer accounts remains available as a secondary method for order-based requests.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags if supplied, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, use Customer accounts > Orders where available, or contact us at admin@humanodoro.com. Do not send items back before your return request has been accepted. If your return is accepted, we will send return instructions, including the correct return address and any return shipping steps that apply.

You can always contact us for any return or cancellation question at admin@humanodoro.com.

EU cancellation / right of withdrawal
For eligible EU consumer purchases, you may withdraw from the contract within 14 days after you, or a person named by you, receives the goods — no reason needed. The fastest way is our online withdrawal form at humanodoro.com/pages/withdraw-from-contract (no login required); you will immediately receive an email confirming receipt of your withdrawal with its date and time. You can also submit the request through Customer accounts > Orders or by contacting us at admin@humanodoro.com. If the goods have already been delivered, return them only after you receive our return instructions.

Damages and issues
Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
We cannot accept returns for gift cards, digital products after access has been delivered where applicable, or items that are returned used, damaged after delivery, incomplete, or outside the return window. Custom or personalized products may not be returnable unless they are defective or damaged. Please contact us if you have questions about your specific item.

Exchanges
The fastest way to get a different item is to request a return for the item you have. Once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, the refund will be made to your original payment method within 10 business days. Please remember that it can take time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, contact us at admin@humanodoro.com.