Terms of service

Last updated: October 5, 2026

1. ABOUT THESE TERMS

These Terms of Service govern your use of humanodoro.com and purchases made from the Humanodoro online store. The store is operated by HUMANODORO, razvoj, proizvodnja in prodaja d.o.o., Podbreznik 15, 8000 Novo mesto, Slovenia, registration number 9589996000, VAT number SI51113929 ("Humanodoro", "we", "us" or "our").

Contact: admin@humanodoro.com | +386 51 458 593

By using the website or placing an order, you agree to these Terms. Nothing in these Terms limits mandatory consumer rights available under the law that applies to you.

2. ONLINE STORE AND ELIGIBILITY

You may use the store only for lawful purposes. To place an order, you must be legally capable of entering into a binding contract or act with the permission of a parent or legal guardian. You are responsible for providing accurate and complete contact, billing and delivery information.

3. PRODUCTS AND AVAILABILITY

We make reasonable efforts to describe and display products accurately. Natural materials such as cork can vary in colour, texture and pattern, and screens can display colours differently. Minor variations are not defects where they are consistent with the agreed product description. This does not limit legal conformity rights.

Products and quantities are subject to availability. We may correct genuine errors in product information or availability before accepting an order. If an ordered product becomes unavailable, we will notify you and refund any amount paid for that product.

4. HUMANODORO PAD AND APP

The Humanodoro Pad is an NFC accessory intended for use with the Humanodoro app on a compatible NFC-enabled phone. Features, compatibility and operating-system requirements may change as mobile platforms evolve, subject to mandatory conformity, information and update obligations. A change does not remove rights you have under an existing purchase. You are responsible for checking current compatibility information before purchase and for following the setup and safety instructions supplied with the product and app.

Humanodoro is a focus and digital-wellbeing tool. It does not guarantee productivity, behavioural, health or medical outcomes and is not a substitute for professional medical advice or treatment.

5. PRICES, TAXES AND CURRENCY

The product price, currency, applicable taxes, delivery charges and total payable amount are displayed for the selected market during checkout before you submit your order. The amount shown at checkout is the amount you authorize, subject to any exchange-rate or foreign-transaction fees independently charged by your payment provider.

We may change prices prospectively at any time. A later price change does not affect an order already accepted by us. If an obvious pricing error occurs, we may contact you before accepting the order and offer the correct price or cancel and refund the order.

6. ORDERS AND CONTRACT FORMATION

Placing an order is an offer to purchase. After submission, you will receive an electronic acknowledgement. This acknowledgement confirms receipt and does not necessarily mean that the order has been accepted. A binding sales contract is formed when we send an order confirmation or dispatch confirmation, whichever occurs first.

We may refuse or cancel an order for legitimate reasons, including suspected fraud, payment failure, product unavailability, an obvious error, legal restrictions or inability to deliver to the supplied address. If payment has already been captured for a cancelled order, we will refund it using the original payment method.

7. PAYMENT

Available payment methods are shown at checkout and can differ by market. Payments are processed by Shopify Payments or another payment provider displayed at checkout. We do not store full payment-card details. Your payment provider may apply its own terms, security checks and fees.

8. SHIPPING AND DELIVERY

We ship only to destinations offered in checkout. Available delivery methods and charges are displayed before you place the order. Our Shipping Policy explains the configured destinations and rates. Do not assume that a delivery estimate is displayed at checkout; contact us before ordering if delivery timing is important. For EU consumer purchases, unless a different delivery period is expressly agreed, delivery must take place without undue delay and within 30 calendar days after the contract is concluded. Mandatory remedies for delayed delivery remain available.

Please check the delivery address carefully. Contact us promptly if it needs correction; changes may not be possible after fulfilment begins. Delays caused by carriers, customs, severe weather, public authorities or other circumstances outside our reasonable control can occur. Any mandatory rights you have in relation to delayed delivery remain unaffected.

9. CANCELLATION, WITHDRAWAL AND RETURNS

Our Return and Refund Policy forms part of these Terms and explains statutory withdrawal separately from our commercial 30-day return offer.

EU consumers may withdraw from an eligible goods purchase without giving a reason within 14 days after physical receipt by them or their designated recipient other than the carrier. For goods delivered separately under one order, the period starts after receipt of the last item. Send your decision before the period expires, using our online withdrawal form (no login required), an unequivocal email to admin@humanodoro.com, or a written statement to our address below. The model statement is in the Return and Refund Policy; using it is optional. Provide enough information to identify the contract; an order number is helpful but not mandatory. Prior return approval, unused condition and original packaging are not conditions of this statutory right. Humanodoro pays return postage for eligible Pad returns within our 30-day offer, including returns during the statutory 14-day period. The commercial offer does not reduce statutory rights in any jurisdiction.

10. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If an item is damaged, defective or incorrect, contact admin@humanodoro.com with information identifying the purchase and the problem. Photographs can help, but they are not a general condition for a legal remedy. We will provide the remedy required by applicable law, which may include repair, replacement, price reduction or refund. EU consumers have a legal guarantee of at least two years for goods, without prejudice to longer applicable national protection. Necessary return costs for a valid conformity remedy are borne by us. These rights are independent of the 14-day withdrawal period and our 30-day return offer; there is no blanket 30-day deadline for reporting defects.

11. APP LICENCE AND ACCEPTABLE USE

Subject to these Terms and applicable app-store terms, we grant you a limited, personal, non-exclusive, non-transferable licence to use the Humanodoro app for its intended purpose. You must not misuse the website, Pad or app; interfere with their security or operation; attempt unauthorized access; introduce malicious code; copy or reverse engineer protected software except where the law expressly permits it; or use our services to violate another person's rights. Any suspension or termination must have a legitimate basis, be proportionate and respect mandatory consumer and acquired purchase rights.

12. INTELLECTUAL PROPERTY

The website, app, software, designs, text, graphics, logos, trademarks and other content owned by or licensed to Humanodoro are protected by intellectual-property laws. These Terms do not transfer ownership of that material. You may use it only as necessary for your personal use of our products and services, unless we give written permission for another use.

13. THIRD-PARTY SERVICES AND LINKS

The website and app may rely on or link to third-party services, including Shopify, app stores, payment providers and carriers. Their services may be governed by separate terms and privacy notices. We are not responsible for third-party content or services beyond the extent required by applicable law.

14. LIABILITY

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including liability for fraud, wilful misconduct, death or personal injury caused by negligence, or mandatory consumer remedies.

For consumers, liability and remedies are governed by applicable mandatory law; there is no general purchase-price cap on consumer remedies. For business purchases only, and only to the extent permitted by law, Humanodoro excludes indirect or consequential loss, lost profit and lost business, and aggregate contractual liability is limited to the amount paid for the affected product. Neither rule excludes liability that cannot lawfully be excluded.

15. EVENTS OUTSIDE OUR CONTROL

We are not responsible for delay or failure caused by circumstances beyond our reasonable control, such as natural disasters, war, strikes, carrier disruption, government action, telecommunications failure or widespread service outages. We will take reasonable steps to reduce the effect of such events and will honour rights that cannot legally be excluded.

16. PRIVACY, COOKIES AND MARKETING

Personal information is handled according to our Privacy Policy. Information about cookies and consent choices is available through the Cookie Preferences link on the website.

If you choose to receive marketing communications, you can unsubscribe at any time through the link in the message or by contacting us. Service communications relating to an order or account are not marketing.

17. CHANGES TO THESE TERMS

We may update these Terms when our products, services, business practices or legal obligations change. The version published when your order is accepted generally applies to that purchase. Material changes will not retroactively remove rights you already have.

18. GOVERNING LAW AND DISPUTES

These Terms are governed by Slovenian law, without depriving a consumer of mandatory protections available under the law of their country of habitual residence. Before starting formal proceedings, please contact admin@humanodoro.com so we can try to resolve the issue. Humanodoro does not recognize any out-of-court consumer-dispute-resolution provider (IRPS) as competent to resolve consumer disputes under the Slovenian ZIsRPS. This does not exclude participation where mandatory law requires it or limit your access to competent courts or other mandatory remedies. The former EU ODR platform is closed and is not offered as a complaint channel.

19. SEVERABILITY AND ENTIRE AGREEMENT

If any provision is found invalid or unenforceable, the remaining provisions continue in effect. These Terms, together with the order confirmation and policies expressly referenced above, form the agreement relating to your purchase, subject to mandatory law.

20. CONTACT

HUMANODORO, razvoj, proizvodnja in prodaja d.o.o.
Podbreznik 15
8000 Novo mesto
Slovenia
Registration number: 9589996000
VAT number: SI51113929
Email: admin@humanodoro.com
Phone: +386 51 458 593